ITEM 1 Making Business Calls
Task 1 Leaving a Telephone Message
Task 2 Making Enquiry and Offer on the Phone
Task 3 Concluding a Deal
Task 4 Making Business Invitation
ITEM 2 Sending Emails & Faxes
Task 1 Sending an Email
Task 2 Sending a Fax
ITEM 3 Meeting Guests
Task 1 Meeting Guests at the Airport
Task 2 On the Way to the Hotel
Task 3 Negotiating a Schedule